It would take, on average, 1-2 days of preparation time, then 1-7 days of shipment time until at your door step. This would fluctuate depending on your actual geographical location by a day or two.

Yes of course we do! This would depend on whether the bag is actually damaged/not as displayed on the images, only then will we be able to process a refund/return.

You are able to track your order with the Order Number you receive by pasting it at the "Track your order" section on the top left, after the order has completed the processing period. If you have any issues, please email our team and we can help out!